Mid-Sized Urban Agency Realizes Operational Gains by Moving Internal Affairs Process to Configurable Platform

When we begin work with a partner agency, many of them still use paper to manage Internal Affairs workflows like complaint intakes and case management. These hybrid systems undercut efficiency and prevent supervisors from gleaning useful insight from data generated by officer interactions with the community.

By upgrading to Benchmark Analytics, the agency in this case study was able to deliver on a goal to increase transparency with the community while improving an Internal Affairs process that delayed resolutions and undercut attempts at improvement.